Shipping fees are non-refundable.
SHIPPING, TAXES, AND DUTIES
What happens if my address is entered incorrectly at the time of shipping?
If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted.
My package is lost. What should I do?
Please contact USPS and file a USPS lost claim: https://www.usps.com/help/claims.htm
Contact firstname.lastname@example.org with your order number and USPS Case Code & reason so we can assist you further. Happiness Project is not responsible for damaged, lost, or stolen packages; however, we will try our hardest to make sure the carrier locates your package.
What happens if I refuse a package or it is undeliverable?
If you have been notified of your order returning to sender, please notify us immediately at email@example.com with your order number, so we can begin the process of reshipping your order. This process will take approximately 7-10 business days.
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.
Taxes & Duties
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
If you are ordering from outside of the United States or Canada your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges.
If your order contains multiple items, we may split shipping into multiple packages. The customer will be responsible for the custom fees for each shipment.
International Bank Fees
Our store is hosted by Shopify in USD Currency. Depending on your Credit Card Company or Bank, you may be subject to a small international charge in addition to the fees for your products. These charges are solely the responsibility of your bank and we are not responsible for refund or reimbursement. Please contact your bank for further inquiry.
Shipments are sent via USPS and UPS. Once we hand off your shipment to the shipping company, you will receive a tracking number with the most up to date information about your shipment. Any inquiries for delivery status should be directed to the courier.
Redirecting An Order
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched.
Shipping Label Timeline
International Duties and Taxes
For shipments outside of the United States or Canada, your country has the right to impose local taxes, duties, or additional brokerage fees. The fee varies by country and we are unable to calculate this in advance. Happiness Project is not responsible for the payment of this fee.
If your order contains multiple items, we may split shipping into multiple packages. The customer will be responsible for the custom fees and taxes for each shipment.
Do you ship internationally?
Yes! We ship worldwide. Packages leaving the US will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. Keep in mind that international orders can take up 3- 6 weeks to be delivered.
How do I track an international order?
Once your package leaves the USPS system, please use the same tracking number to locate it on your country’s local postal service website. There may be a delay between the time it departs the USA and is next scanned into your local postal service. Please allow up to two weeks for information to become available.