FAQs

WE OFFER FREE 30-DAY EXCHANGES (U.S only). We cover the cost to send your item back for exchange, and cover the shipping cost to get another item delivered to you. Read our policy & start a return or exchange here: https://happinessproject.com/pages/exchanges-returns

We do take a variety of cards, however some do not work with our payment platform. Could you please check that your billing address and zip code are the correct ones attached to your credit card. Sometimes if these are incorrect the payment will not go through. Please re-try adding your billing address, then the payment and see how it goes. 

If it does not go through, it is most likely because our system does not accept your card if you are using a Visa Debit card or a Discover card. The last option would be to attach your card to Shopify Pay or Google Pay to make the payment that way. 

If you are making your purchase from the United States, it is considered as an international transaction. If your card is being declined, kindly contact your bank and ask them to allow international transactions as our store is hosted with Shopify in Canada.  

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page. 

If you are ordering from outside of the United States your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges. 

If your order contains multiple items, we may split shipping into multiple packages. The customer will be responsible for the custom fees for each shipment. 

Shipping fees are non-refundable. 

If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted. 

Please contact USPS and file a USPS lost claim here.

Contact support@happinessproject.com with your order number and USPS Case Code & reason so we can assist you further. Happiness Project is not responsible for damaged, lost, or stolen packages; however, we will try our hardest to make sure the carrier locates your package.

If you have been notified of your order returning to sender, please notify us immediately at support@happinessproject.com with your order number, so we can begin the process of reshipping your order. This process will take approximately 7-10 business days.

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order. 

Our store is hosted by Shopify in USD Currency. Depending on your Credit Card Company or Bank, you may be subject to a small international charge in addition to the fees for your products. These charges are solely the responsibility of your bank and we are not responsible for refund or reimbursement. Please contact your bank for further inquiry. 

Shipments are sent via USPS and UPS. Once we hand off your shipment to the shipping company, you will receive a tracking number with the most up to date information about your shipment. Any inquiries for delivery status should be directed to the courier. 

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. 

Your country has the right to impose local taxes, duties, or additional brokerage fees. The fee varies by country and we are unable to calculate this in advance. Happiness Project is not responsible for the payment of this fee. 

If your order contains multiple items, we may split shipping into multiple packages. The customer will be responsible for the custom fees and taxes for each shipment. 

Yes! We ship worldwide. Packages leaving the US will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. Keep in mind that international orders can take up 2 - 3 weeks to be delivered. 

Once your package leaves the USPS system, please use the same tracking number to locate it on your country’s local postal service website. There may be a delay between the time it departs the USA and is next scanned into your local postal service. Please allow up to two weeks for information to become available. 

If you have questions regarding sizing or any other information on a specific item, please refer to the product measurements that are listed on our website. 

Yes, when an item is out of stock, you can enter your email under the product page to be notified when the product is back in stock.

Unfortunately we can not do price adjustments for items purchased before a promotion or sale.

15% of profits are donated towards The American Foundation for Suicide Prevention, whose mission is to "save lives and bring hope to those affected by suicide". You can find more information about the AFSP here!

Once your order has been placed, your order will begin to process on the next business day.  All orders are processed in 2-3 business days. Once your order is ready a tracking number will be sent to you so you can follow along until delivery.